Answer: Typically, products are manufactured and shipped within five business days. If you would like to get your order faster than standard delivery, you can choose expedited shipping. Standard shipping takes between 10-15 business days to deliver your order.
Answer: Your order can be delivered quickly, but the production time cannot be shortened.
Answer: An order that has been placed and paid for cannot be canceled. Before clicking the "Confirm Order" button, please make sure that your order is correct. Please contact our customer service department within 24 hours if your order was incorrect.
Answer: We do not offer pre-made products; all of our products are made to order. We are glad to offer virtually unlimited sizes, letter styles, finishes, and colors in the manufacturing process.
Answer: Credit checks are conducted on qualified businesses. A personal guarantee is sometimes required as well.
Answer: All letters of 26 inches or more shipping within the United States is subject to actual shipping charges. We do not charge actual shipping charges on packages heavier than 12 x 12 inches or weighing over 5 pounds when shipping internationally. You will be contacted for approval before we proceed with your order.
Answer: There will be additional shipping charges for orders outside the USA. Most orders should arrive within 10 to 15 business days, depending on your location.
Answer: We will replace any defective item free of charge within two weeks of receiving your order.
Answer: SIGN CITI is always looking to satisfy customer needs. However, if you receive a product that does not meet the given requirements or you feel the quality is not up to standards, we will work with you to provide a product that will satisfy your expectations.
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